How do I return my order?
Is your order not quite what you expected? Too bad, but no problem to return it. At Jozemiek Fashion & Lifestyle you always have the option to return your order within 14 days of receipt.
Returning is fairly easy.
Personalized items, advent box and surprise boxes, items that cannot be returned for reasons of health protection or hygiene (of which the seal has been broken). Also think of earrings, cannot be exchanged or returned. Sale items cannot be returned.
Follow our RETURN PROCEDURE below
1. Send an email to [email protected] with the article numbers you are about to return
2. Complete the RETURN form below and print it out.
Download the Return form here
3. Send the articles with the completed return form sufficiently franked to the address below:
Jozemiek Fashion & Lifestyle
6166 AG Geleen
After receiving your return shipment the amount will immediately be refunded to the (bank) account / credit card that was used when placing the order. This takes a maximum of 5 working days. Jozemiek Sieraden is well-known for handling return shipments quickly.
Please note that Jozemiek Sieraden will only accept return shipments if they are returned in their original condition including labels & packaging. Damaged and / or used items are refused and returned.
Both the costs and the risk of sending are at a return ring for own account. Return the items you wish to return or exchange in one shipment to ensure that the return can be processed quickly. Unidentifiable returns are returned to the sender where possible.
How can I exchange an item?
Do you want to exchange an item because the color is not right? No problem, follow our normal return procedure but indicate on the packing slip or on a separately enclosed note which item you exchange white and for which size and / or color.
Keep in mind that articles will quickly sell out and it is not always possible to exchange your item. If this is the case, we will contact you to find a suitable solution.
Will I receive the total amount?
After receiving your return shipment, we will immediately refund the amount to the (bank) account / credit card that was used when placing the order. This takes a maximum of 5 working days. The shipping costs incurred by you for the return will not be reimbursed.
Do I need to return returned free items?
Items delivered free of delivery may be returned. If you want to keep the free item delivered, we will deduct the value of the item delivered free of the purchase price.