Jozemiek® | Fashion & Sieraden

Shipping & returns

Shipping & returns


Jozemiek Sieraden are always nicely packed.

After you have placed an order, you will receive an automatically generated order confirmation. If you have not received the order confirmation within 12 hours after confirming your order, we request that you contact us. By placing an order you indicate that you agree with the terms and conditions.

Orders within the Netherlands

Your order will be delivered by PostNL. The shipping costs are from € 5.49
For orders from € 50 we do not charge shipping costs.



Orders placed on working days before 3 pm will be sent the same day. Keep a longer delivery time during weekends and holidays.

Orders outside the Netherlands

All orders outside the Netherlands are sent with PostNL
A surcharge applies for orders abroad. The shipping costs are calculated automatically.

Orders placed on working days before 3 pm will be sent the same day. Keep a longer delivery time during weekends and holidays.

How long does it take until I have my order?
Orders that are received on workdays before 15:00 will be sent by us the same day. During the sale and during other promotions, however, orders may not be shipped the next day. You will receive a shipping message when your order has been shipped by us.


Returns

How do I return my order?
Is your order not quite what you expected? Too bad, but no problem to return it. At Jozemiek Sieraden you always have the option to return your order within 14 days of receipt.

Returning is fairly easy.

Follow our RETURN PROCEDURE below

1. Send an email to [email protected] with the article numbers you are about to return

2. Complete the RETURN form below and print it out.
Download the Return form here

3. Send the articles including the invoice and the completed return form stamped sufficiently to the address below:

Jozemiek Jewelry
Pieterstraat 4a
6166 AG Geleen



After receiving your return shipment the amount will immediately be refunded to the (bank) account / credit card that was used when placing the order. This takes a maximum of 5 working days. Jozemiek Sieraden is well-known for handling return shipments quickly.

Please note that Jozemiek Sieraden will only accept return shipments if they are returned in their original condition including labels & packaging. Damaged and / or used items are refused and returned.

Both the costs and the risk of sending are for a return for own account. Return the items you wish to return or exchange in one shipment to ensure that the return can be processed quickly. Unidentifiable returns are returned to the sender where possible.



How can I exchange an item?
Do you want to exchange an item because the color is not right? No problem, follow our normal return procedure but indicate on the packing slip or on a separate enclosed note which item you exchange white and for which size and / or color.

Keep in mind that articles will quickly sell out and it is not always possible to exchange your item. If this is the case, we will contact you to find a suitable solution.



Will I receive the total amount?
After receiving your return shipment, we will immediately refund the amount to the (bank) account / credit card that was used when placing the order. This takes a maximum of 5 working days. The shipping costs incurred by you for the return will not be reimbursed.